Associate Director of Operations

East of England
Competitive Package
20 Sep 2017
18 Oct 2017
Job Type

Harvey Nash Healthcare are partnering with a major ‘not for profit’ social enterprise to identify an Associate Director of Operations.

Our client provide innovative primary care services designed to deliver quality and affordability.  They are solutions-focused, providing a comprehensive portfolio of services aimed at improving access and reducing the demand on secondary care services by helping to avoid unnecessary admissions and facilitating early discharge.


Responsible for the delivery of all Services within the locality ensuring KPIs, Quality Standards and Budgetary Control are met.

Working with your Associate Medical Director and Clinical Lead, together you will ensure that safe high quality service is delivered within the financial framework and that clinical and operational staff are managed and supported in line with professional standards.

You will represent the organisation at key meetings within your locality with Clinical Commissioning Groups relating to the contract as well as partnership meetings of the local health and social care economy.  As well as take responsibility for contract management.

You will also contribute to the strategic and business development of the organisation, specifically in terms of quality, service development, project management, performance and governance.

Deputise for the Chief Operating Officer as required.



  • Deliver an efficient and effective service by actively supporting and supervising your teams
  • Ensure all staff understands the Vision and objectives of the company.
  • Develop leadership at all levels so as to enable others to make a difference to the care we provide

Partnership Working

  • Build upon the existing partnership arrangements with commissioners and stakeholders.
  • Work closely with A&E and ambulance services to ensure a whole system approach.
  • Work towards genuine integration of Urgent Care Services with other stakeholders.

Quality Standards and Clinical Governance

  • Ensure that the locality works within the clinical governance structures to ensure the highest standards of patient care.
  • Oversee the local handling of complaints and liaise with other staff as required.
  • Undertake RCA investigations as required with a clinical colleague.
  • Contribute to the Locality Quality Meeting chaired by AMD or Clinical Lead
  • Ensure that all staff have required employment checks in place before starting work.
  • Ensure that mandatory training is completed and maintained in line with organisational KPIs


  • Responsible for the control and management of operational budgets and KPI revenue
  • Awareness of activity levels impact on finances and adjusting the service accordingly
  • In conjunction with the Business Development Team, encourage the development of new business and income generation.

Planning Service Development and Performance Management

  • Meet operational obligations for all local commissioners as set out in local contracts or Service Level Agreements. 
  • Ensure regular performance reviews of all services.
  • Ensure that all staff are receiving appropriate support and development through the organisation’s PDR processes.

Organisational Development

  • Create a culture within based on shared values, mutual respect and the care and welfare of patients and staff.
  • Promote a learning environment, which exploits opportunities to develop innovative approaches to meeting specific needs.


Going forward, the company is committed to supporting and enabling better integration between health and social care and more effective alliances between partners from different sectors as essential to delivering seamless services. Considered experience of working in complex, demographically-challenged environments and the Board is keen for the organisation to be proactive in improving standards of care and patient safety, while delivering value for money too in the health economies it which it operates. Critical to this is building strong professional relationships and alliances with third parties; working with them in a way that maximises the benefits of their involvement.

Criteria / Skills required:

  • Educated to degree level or equivalent Undertaken additional management training Proven track level, with evidence of shaping and enhancing services and results in previous role. Knowledge of local and national NHS issues or proven ability to learn about detailed / complex issues. Understanding of media handling, public relations Ability to work in a confidential way, focused driven and energetic approach to implementing a robust financial strategy Excellent interpersonal skills Experience of working as a senior manager in urgent care. Delivery of 111/OOH Experience of working with NHS or public sector Management experience

If you are interested in hearing more about this role then please don’t hesitate to contact Helen Simpson in the first instance on 0121 717 1903

We are able to provide a further written job description, person specification and further insight about this client upon application.

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