PALS Officer / Manager

Location
London
Salary
£200+ per day
Posted
29 Sep 2017
Closes
27 Oct 2017
Ref
LG/18338
Contact
Finegreen Consultant
Job Type
Temporary
I am recruiting for an interim PALS Officer for a 3 month assignment based in London. This is a band 7 post at £200+ per day.

Key responsibilities:
  • Provide comprehensive patient advice and liaison service to families;
  • A point of contact for patients, their carers and families who might benefit from help when using GP services and to assist them in resolving any difficulties they might have;
  • Provide direct support to carers and families who have issues/concerns related to the care they are receiving with GPs;
  • Participate in the awareness raising of the PALS service for both users and staff and harder to reach groups;
  • Work with outside agencies, including local PALS services, to promote the service;
  • Where appropriate, guide and support carers and families through the complaints process including the drafting of complaints;
  • Manage an active caseload ensuring that deadlines are met within the agreed PALS protocol;
  • Participate in meetings and case reviews to ensure the sharing and development of good practice and service improvement.
The successful candidate:
  • Tact and diplomacy when dealing with members of the public and other agencies; 
  • Ability to produce written reports summarising activities and outcomes;
  • Expertise and demonstrated experience within PALS and engagement with patient groups other stakeholders; 
  • Working knowledge of office IT systems, including databases
For further information, please contact Louise Griffiths at Finegreen Associates at 0161 241 9665.

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