Patient Engagement /PALS Officer /Manager

Location
South East England, England
Salary
competitive
Posted
02 Oct 2017
Closes
30 Oct 2017
Ref
RE-32721421
Contact
Aaron Jervier
Category
Commissioning
Job Type
Permanent

I am looking for a PALS Officer / Patient engagement officer to do the following:

  • Provide comprehensive patient advice and liaison service to families;
  • A point of contact for patients, their carers and families who might benefit from help when using GP services and to assist them in resolving any difficulties they might have;
  • Provide direct support to carers and families who have issues/concerns related to the care they are receiving with GPs;
  • Participate in the awareness raising of the PALS service for both users and staff and harder to reach groups;
  • Work with outside agencies, including local PALS services, to promote the service;
  • Where appropriate, guide and support carers and families through the complaints process including the drafting of complaints;
  • Manage an active caseload ensuring that deadlines are met within the agreed PALS protocol;
  • Participate in meetings and case reviews to ensure the sharing and development of good practice and service improvement

Rate: £200

Length: 3 months

Please submit your CV if you are interested

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