Service Manager

London (Greater)
depending on experience
17 Nov 2017
08 Dec 2017
Job Type

The Service Manager will work closely with the Head of IUC to ensure the delivery of a safe, high quality, cost effective Urgent Care Service.  They will have ultimate accountability for ensuring the bases in their area are fit for purpose and safely resourced and managed. 

Duties and responsibilities

  • Ensure the organisation provides a seamless urgent care service to our patients
  • To manage the services on a day to day basis to ensure that the KPIs are met and any non compliance or potential non compliance is addressed proactively
  • Ensure there is a mechanism in place for identifying and reporting any base and facilities issues
  • Lead on any special or new projects related to the base or the service provided
  • Responsible for overseeing Health and Safety of staff and patients and report any issues to the H&S Committee
  • Contribute to the investigation of complaints and incidents and ensure any  areas of risk and mitigations are highlighted on the risk register
  • Ensure patient experience is of the highest quality and proactively address any issues
  • Compliance with all outside organisation standards and training including CQC, Commissioner and other stakeholders
  • Attend each base to conduct quality audits, compile an action plan and report back on progress and completion.  Working with other parts of the organisation to ensure measures are addressed
  • Review  and create any relevant policies and procedures related to Urgent Care Services and ensure full compliance from staff
  • Responsible for ensuring business continuity plans are in place and communicated to all operational staff and are reviewed on a regular basis
  • Line and performance management of the service delivery staff.  Working closely with HR to address any performance issues.
  • Proactively communicate with their staff and ensure regular meetings (group and one to one), weekly updates and newsletters are produced
  • Identify training needs by appraisal and areas identified within audits, KPIs etc.  Identify areas for regular training updates and ensure staff attend training

If the role is of interest please send a copy of your CV to or call 077256 31296