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Patient Experience Lead

Employer
Finegreen
Location
London
Salary
Competitive
Closing date
9 May 2019

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Job Details

A large healthcare organisation is looking to appoint a Patient Experience Lead responsible and accountable for the successful delivery of a range of services designed to capture and enhance patient experience and engagement.

Main Responsibilities:
  • Work collaboratively with all relevant stakeholders to ensure that we are learning and improving based on the reported experiences of our patients;
  • In liaison with the Deputy Director of Quality and the Quality team the post holder will systemically work on quality improvement projects which genuinely improve the safety effectiveness and experiences of users of RNOH services;
  • Provide leadership and direction for the Complaints and PALs, and Patient Experience functions and ensure that lessons are learned appropriately;
  • Manage patient experience services which include management of the Complaints and Patient Advice and Liaison Support (PALS) service;
  • Lead on patient engagement activities to ensure that women, children, young people and families are listened to through various formats;
  • Develop and maintain robust systems for providing reports, information and analysis in relation to PALS and public and patient feedback;
  • Lead on patient co-design projects related to relevant feedback, ensuring patient engagement and participation are at every level of projects.
A successful candidate will have:
  • Experience in a management role within an NHS or similar environment;
  • Experience of patient/public experience/engagement/co-design;
  • Managing staff and providing direct line management including supervision, appraisals, training and development skills within a team structure;
  • Experience of collecting/ analysing / reporting complex data in a variety of reports and media including oral presentations.
For further information on this role please contact Ria Healy on 0161 241 9672 or email ria.healy@finegreen.co.uk

Company

Put simply, we help our clients to recruit the best possible people to lead, manage and direct their organisations. Since launching in 2005 we have become an award winning, market-leading consultancy focusing on both public and private sector Healthcare recruitment. 

Leadership skills have rarely been at such a premium - as organisations across both public and private sectors attempt to improve services and standards at a time of widespread change and unprecedented financial constraints.

Like other leading executive recruiters, Finegreen has developed a pool of talent built up over many years, along with established networks, to ensure that right-match candidates get to hear about relevant positions. Where Finegreen differs from many others, is in its willingness to spend quality time with clients - to gain an in-depth knowledge of roles being filled and their importance to an organisation.

Over the last 17 years in the Healthcare market, Finegreen has developed into a Virgin Fast Track top 100 company - and was voted Recruiter of the Year at the Health Investor Awards, Top small to medium sized business at the Best Business Awards, and featured in Recruiter’s Top 10 Public Sector Recruitment providers.

 

Company info
Website
Telephone
0345 130 4006
Location
Finegreen
Manchester
Lancashire
M12 6JH
United Kingdom

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