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Quality Safety and Experience Manager

Employer
Finegreen
Location
London
Salary
Competitive
Closing date
14 May 2019

Job Details

A large healthcare organisation is looking to appoint a Quality Safety and Experience Manager. The role focuses on Patient Experience, Complaints, Friends and Family Test, CQC National Surveys, Patient Engagement.

Main Responsibilities:
  • Take responsibility for ensuring reporting and management systems and process is embedded throughout the organisation by providing support, advice and guidance on all aspects of Quality, Safety and Patient Experience;
  • Lead on the preparation for CQC inspections and monitor delivery of action plans;
  • Provide analysis of quality, safety and Patient experience risk and clinical safety related intelligence in support of organisational learning and improvement;
  • Discuss sensitive and contentious information with staff of all levels, grades and disciplines maintaining confidentiality and integrity always.
A successful candidate will have:
  • Advanced Microsoft knowledge and skills (full package);
  • Complaints management, including Parliamentary Health Service Ombudsman cases;
  • Full knowledge, skills and application of DATIX – essential;
  • Identifying themes and trends in patient experience – complaints, friends and family test feedback, compliments, PHSO outcomes;
  • Ability to produce Trust Board level reports;
  • Ability to analyse and provide narrative for complex data;
  • Ability to provide recommendations to improve quality as a result of performance;
  • Staff management (experience of HR policies and procedures);
  • Complaints experience is key as they do not have a complaints department now and want staff to deal with complaints;
  • Working with a new team, the post holder must be able to think / work differently and have resilience;
  • To enjoy a challenge and not be affected by change, but to embrace it.
For further information on this role please contact Ria Healy on 0161 241 9672 or email ria.healy@finegreen.co.uk

Company

Put simply, we help our clients to recruit the best possible people to lead, manage and direct their organisations. Since launching in 2005 we have become an award winning, market-leading consultancy focusing on both public and private sector Healthcare recruitment. 

Leadership skills have rarely been at such a premium - as organisations across both public and private sectors attempt to improve services and standards at a time of widespread change and unprecedented financial constraints.

Like other leading executive recruiters, Finegreen has developed a pool of talent built up over many years, along with established networks, to ensure that right-match candidates get to hear about relevant positions. Where Finegreen differs from many others, is in its willingness to spend quality time with clients - to gain an in-depth knowledge of roles being filled and their importance to an organisation.

Over the last 17 years in the Healthcare market, Finegreen has developed into a Virgin Fast Track top 100 company - and was voted Recruiter of the Year at the Health Investor Awards, Top small to medium sized business at the Best Business Awards, and featured in Recruiter’s Top 10 Public Sector Recruitment providers.

 

Company info
Website
Telephone
0345 130 4006
Location
Finegreen
Manchester
Lancashire
M12 6JH
United Kingdom

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