Complaints Manager

05 Feb 2019
04 Mar 2019
Finegreen Consultant
Acute Trust
Job Type
A large NHS organisation is looking to appoint an experienced Complaints Manager; the role is for 2 months initially with possible extension. Candidate must have acute experience within Complaints Management.

Main Responsibilities:
  • Conduct thorough management complaints in the NHS is essential; that should be within include acute setting;
  • Liaise and support managers and staff across the trust, to ensure a seamless process for the management of complaints and a systematic process for learning and service improvement as a result of the complaint;
  • Investigate public complaints and draft complaint response letters prior to executive sign off and produce regular reports on the organisations performance with regards to complaints;
  • Subject matter expert for complaint handling for the organisation, maintaining an active understanding of current thinking regarding complaint handling both locally and nationally;
  • Providing regular high quality reports to the Division on complaints data, including the themes and trends over time.
A successful candidate will have:
  • Proven track record in the management of investigations/draft responses for complaints received for the organisation;
  • Experience of using Datix is a must, also good knowledge of using Microsoft Office, including Word, Excel and PowerPoint;
  • Excellent communication skills - verbal and written, good interpersonal skills, with the ability to effectively engage with patients/carers as well as clinical and non-clinical colleagues at all levels.
Deadline for CV’s is Wednesday 06/02/2019 at 12:00pm

For further information on this role please contact Donna Larder on 0161 241 9674 or email