Complaints Manager
- Employer
- Finegreen
- Location
- London
- Salary
- Competitive
- Closing date
- 4 Mar 2019
View more
- Sector
- Acute Trust
- Job Type
- Contract
- Category
- Estates & Facilities, Manager
Job Details
Main Responsibilities:
- Conduct thorough management complaints in the NHS is essential; that should be within include acute setting;
- Liaise and support managers and staff across the trust, to ensure a seamless process for the management of complaints and a systematic process for learning and service improvement as a result of the complaint;
- Investigate public complaints and draft complaint response letters prior to executive sign off and produce regular reports on the organisations performance with regards to complaints;
- Subject matter expert for complaint handling for the organisation, maintaining an active understanding of current thinking regarding complaint handling both locally and nationally;
- Providing regular high quality reports to the Division on complaints data, including the themes and trends over time.
- Proven track record in the management of investigations/draft responses for complaints received for the organisation;
- Experience of using Datix is a must, also good knowledge of using Microsoft Office, including Word, Excel and PowerPoint;
- Excellent communication skills - verbal and written, good interpersonal skills, with the ability to effectively engage with patients/carers as well as clinical and non-clinical colleagues at all levels.
For further information on this role please contact Donna Larder on 0161 241 9674 or email donna.larder@finegreen.co.uk
Company
Put simply, we help our clients to recruit the best possible people to lead, manage and direct their organisations. Since launching in 2005 we have become an award winning, market-leading consultancy focusing on both public and private sector Healthcare recruitment.
Leadership skills have rarely been at such a premium - as organisations across both public and private sectors attempt to improve services and standards at a time of widespread change and unprecedented financial constraints.
Like other leading executive recruiters, Finegreen has developed a pool of talent built up over many years, along with established networks, to ensure that right-match candidates get to hear about relevant positions. Where Finegreen differs from many others, is in its willingness to spend quality time with clients - to gain an in-depth knowledge of roles being filled and their importance to an organisation.
Over the last 17 years in the Healthcare market, Finegreen has developed into a Virgin Fast Track top 100 company - and was voted Recruiter of the Year at the Health Investor Awards, Top small to medium sized business at the Best Business Awards, and featured in Recruiter’s Top 10 Public Sector Recruitment providers.
- Website
- http://www.finegreen.co.uk/
- Telephone
- 0345 130 4006
- Location
-
Finegreen
Manchester
Lancashire
M12 6JH
United Kingdom
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