Complaints/FOI Manager

Location
London (Greater)
Salary
£150-£175 per day
Posted
05 Mar 2019
Closes
02 Apr 2019
Job Type
Contract

My client, an NHS organisation based in Greater London are currently recruiting for a Complaints/FOI manager for an initial 2 month period. The role is offered on a full time basis and inside of IR35. The successful candidate will have a demonstrable background as a Complaints/FOI manager within the NHS and excellent communication/engagement and communication skills. 

Key Skills/Experience  

  • A demonstrable background as a Complaints/FOI manager within the NHS or healthcare environment
  • Knowledge of statutory processes for governance and response times to Complaints and FOI requests
  • The ability to identify opportunities to resolve complaints and provide an effective service
  • The ability to analyse complaints and requests for FOI 
  • Can develop innovative ways to enhance processes and complaints procedures
  • Exceptional communication, engagement and relationship building skills