Quality Safety and Experience Manager

Location
London
Salary
Competitive
Posted
16 Apr 2019
Closes
14 May 2019
Ref
RMH19514
Contact
Ria Healy
Sector
Acute Trust
Job Type
Permanent
A large healthcare organisation is looking to appoint a Quality Safety and Experience Manager. The role focuses on Patient Experience, Complaints, Friends and Family Test, CQC National Surveys, Patient Engagement.

Main Responsibilities:
  • Take responsibility for ensuring reporting and management systems and process is embedded throughout the organisation by providing support, advice and guidance on all aspects of Quality, Safety and Patient Experience;
  • Lead on the preparation for CQC inspections and monitor delivery of action plans;
  • Provide analysis of quality, safety and Patient experience risk and clinical safety related intelligence in support of organisational learning and improvement;
  • Discuss sensitive and contentious information with staff of all levels, grades and disciplines maintaining confidentiality and integrity always.
A successful candidate will have:
  • Advanced Microsoft knowledge and skills (full package);
  • Complaints management, including Parliamentary Health Service Ombudsman cases;
  • Full knowledge, skills and application of DATIX – essential;
  • Identifying themes and trends in patient experience – complaints, friends and family test feedback, compliments, PHSO outcomes;
  • Ability to produce Trust Board level reports;
  • Ability to analyse and provide narrative for complex data;
  • Ability to provide recommendations to improve quality as a result of performance;
  • Staff management (experience of HR policies and procedures);
  • Complaints experience is key as they do not have a complaints department now and want staff to deal with complaints;
  • Working with a new team, the post holder must be able to think / work differently and have resilience;
  • To enjoy a challenge and not be affected by change, but to embrace it.
For further information on this role please contact Ria Healy on 0161 241 9672 or email ria.healy@finegreen.co.uk

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