Complaints Manager
- Employer
- Finegreen
- Location
- South East England
- Salary
- Band 8a
- Closing date
- 30 Oct 2020
View more
- Sector
- Acute Trust
- Job Type
- Contract
- Category
- Governance & Risk Management, Manager
Job Details
They are looking to appoint to the above post for a period of 3 months to cover a gap within the team.
The client is happy for some remote working however a present on site is needed majority of the site to support the junior staff.
Main Responsibilities:
- The role will be managing/guiding a small team of 4/5 junior staff to support with the backlog on complaints;
- The post holder must have extensive experience and be able to hit the ground running;
- Effectively ensure timely and comprehensive investigations of complaints and incidents;
- Manage and respond to contentious/complex complaints;
- Respond to complainants in a way that is compassionate and empathic, sensitive to their needs, and fully addresses their concerns;
- The post holder must have excellent letter writing skills and be able to communicate effectively.
- Manage all incidents, ensuring precise, correct, complete and recorded on the incident information database promptly and accurately;
- Maintain a confidential approach to all issues, handling them with appropriate sensitivity and
- professionalism.
- Must have experience within the NHS / Healthcare Service Provider;
- Significant knowledge of methods, systems and processes for obtaining service user feedback and complaints;
- Excellent letter writing and the ability to formulate responses/correspondence on a wide range of complex issues;
- Able to manage and support a small team.
Company
Put simply, we help our clients to recruit the best possible people to lead, manage and direct their organisations. Since launching in 2005 we have become an award winning, market-leading consultancy focusing on both public and private sector Healthcare recruitment.
Leadership skills have rarely been at such a premium - as organisations across both public and private sectors attempt to improve services and standards at a time of widespread change and unprecedented financial constraints.
Like other leading executive recruiters, Finegreen has developed a pool of talent built up over many years, along with established networks, to ensure that right-match candidates get to hear about relevant positions. Where Finegreen differs from many others, is in its willingness to spend quality time with clients - to gain an in-depth knowledge of roles being filled and their importance to an organisation.
Over the last 17 years in the Healthcare market, Finegreen has developed into a Virgin Fast Track top 100 company - and was voted Recruiter of the Year at the Health Investor Awards, Top small to medium sized business at the Best Business Awards, and featured in Recruiter’s Top 10 Public Sector Recruitment providers.
- Website
- http://www.finegreen.co.uk/
- Telephone
- 0345 130 4006
- Location
-
Finegreen
Manchester
Lancashire
M12 6JH
United Kingdom
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