Interim Complaints and PALs Lead
- Employer
- Baltimore Consulting Group
- Location
- East of the U K
- Salary
- £31.95 - £38.45 per hour
- Closing date
- 19 Jan 2021
View more
- Sector
- Acute Trust
- Job Type
- Contract
- Category
- Governance & Risk Management, Manager
Job Details
3 Month assignment starting on the 25th of January 2021
Band 8A/B between £31.95- £38.45 per hour (Inside IR35)
Deadline for applications: 14th January 2021
Full time (Flexible working available)
Skype / Online interviews due to take place on 21st of January and the 22nd of January 2021.
I am partnering with a large Acute NHS Trust in the East of England who is looking for support of a expert Complaints and PALs specialist for a 3 month initial assignment, which could potentially extend. Seeking to bring in additional capacity and expertise within the Trust, as the successful Interim Complaints and PALs Lead you will have extensive experience working across multiple sites in a large geographical foot print on both operational delivery and strategic efficiencies
Your duties as Interim Complaints and PALs Lead:
- Work with line management to put a clear plan of action in place to deliver against the targets of the division
- Improving the number of breached complaints
- Review and advise on the overarching complaints policy and practices
- Review and advise on future pro-active ways to reduce complaints.
- Being pro-active on communications across both Clinical and Administrative functions
- Professional develop the current substantive complaints team
- Experience needed as the Interim Complaints and PALs Lead:
- Someone who has previous experience within a clinical role would be of benefit
- Must be a self-starter and understand the landscape of the business and conflicting needs across partners
- You will be someone who has previous and extensive experience of NHS complaints procedures at either Manager, Head of or Lead level
- A clear understanding of the Clinical aspect of the role to be able to write your own responses
- Reliable and driven to organisational change
- Available references for most recent 2 year's roles.
If you are interested in discussing this opportunity in more detail or know someone who this may be of interest to, please contact me on 0117 3137110 or apply today.
Profile will be submitted no later than 12pm on Thursday the 14th of January, please contact me ASAP for a confidential discussion.
(We offer a senior referral scheme upon successful placement of your recommendation so please do get in contact)
Company
Baltimore Consulting Group is a specialist Senior Appointments Recruitment Consultancy. We provide high level, strategic recruiting solutions within the public & private sector. Core Markets include Local Government and NHS. Via our registration process, we pride ourselves on gaining a clear understanding of our candidates’ requirements and skills. Our consultative approach enables us to match exceptional talent to our client’s requirements on a permanent and interim basis.
Our core service offerings include:
• Putting our clients and candidates first at all times. We build our business and brand reputation by delivering high quality consistent service across both permanent and interim recruitment assignments.
• All of our consultants are highly experienced in recruitment, and offer many years of in-depth sector knowledge whether it be in challenging recruitment assignments, organisational change, or personal career development advice.
• We work in core specialist markets and will add value to your search process by truly understanding the key drivers in your organisation.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert