Interim Senior Complaints Manager

Woodrow Mercer Healthcare are seeking an experienced Complaints Manager to join an east-midlands based CCG on a short term contract.

Essential Skills

• Complaints handling experience
• Must have worked within the NHS
• Ideally you will have a clinical background, but this isn't essential
• Experience and knowledge of using Safeguard (Ulysees) and/or Datix
• Experience of handling primary care complaints is desirable
• Strong written communication skills
• Good Rapport building skills
• IG Trained 
• Knowledge of the flow of NHS Complaints and associated statutory responsibilities 

Why Woodrow Mercer Healthcare?

• Market leading daily rates (WMH can guarantee to provide the best daily rate for any position being advertised by multiple agencies)
• You will be represented by recruitment consultants who have an in-depth knowledge and understanding of Complaints Management in the NHS
• We offer referral incentives so if you introduce us to an NHS professional and we place them with a new job, we will give you vouchers up to £300 to say thanks!
• We offer flexible contracts with shorter notice periods.

If you would like to apply or have a confidential conversation about this position, then please don’t hesitate to contact Olivia Jones on 07551726406 or ojones@woodrowmercer.com