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Delivery Lead

Employer
Four Eyes Insight
Location
Nationwide
Salary
Competitive salary plus incentive scheme & benefits
Closing date
2 Apr 2021

Four Eyes Insight

Four Eyes Insight (FEI) are an innovative professional services company with a wealth of experience providing clinical productivity software and delivering transformation programmes to the NHS. Our mission is to quantify clinical productivity opportunities and translate these into a sustainable reality, building effective change that lasts. Since its inception in 2013, Four Eyes Insight has worked with over 80 NHS Trusts across England. In 2017 we were commissioned by the NHS to lead the National Theatre Productivity Programme for 130 Trusts.

We specialise in improving productivity and efficiency in operating theatres, across outpatient clinics and throughout patient pathways including diagnostic procedures such as Cath labs, endoscopy and radiology. We also build bespoke patient pathway level demand and capacity business plan models to redesign elective care services for superior operating performance.

One of our key differentiators is our extensive hands-on clinical and operational experience. Such experience enables us to guide clients every step of the way through the implementation process, working alongside them as the new processes are embedded, always on hand to explain and adapt where needed.

Role Summary

Working to the Managing Consultant or Consulting Director on a specific engagement, the Delivery Lead’s (DL) main responsibility is to manage onsite delivery of the entire programme. They are responsible for ensuring it is delivered within budget, the goals of the programme and associated KPIs are met, the client is satisfied and we have delivered sustainable operational improvement across all workstreams.  The DL has overall management responsibility for all workstreams and their associated FEI and client teams.

Key Responsibilities

Delivery

 

  • Responsible for effective end to end delivery of an FEI programme and its workstreams, from diagnostic and analysis through to successful implementation of a sustainable operational improvement, ensuring:
  • Effective identification of the opportunities and the key areas to address, bringing to bear the relevant FEI analytics, methodology and tools
  • Effective organisation and leveraging of FEI resources to ensure successful delivery, particularly in ensuring effective management and clinical engagement
  • The setting of a clear project plan and the meeting of relevant milestones
  • Adherence to the outlined project budget and level of profitability
  • Oversight of the tracking and delivery of agreed KPIs
  • The team works effectively as an integrated programme, across workstreams and between FEI/client teams
  • The ultimate quality of programme outputs and the delivery of a tangible, sustainable benefit to the client
  • Day to day client lead for the programme, acting as the link between FEI and the senior client team/commissioner(s) of the work 
  • Day to day responsibility for project budget and commercials, including ensuring the project information in Kimble is accurate and up to date 
  • Overall responsibility for programme reporting and communications, personally delivering key presentations and reports to the main client with Managing Consultant/Consulting Director support
  • Ensure any issues and risks are escalated to the Managing Consultant/Consulting Director in a timely manner
  • Able to deputise for the Managing Consultant/Consulting Director when required

Client

  • Act as trusted advisor and partner for client leadership at the programme level, ensuring buy in to FEI programme methodology and commitment of key client personnel to delivery
  • Able to deputise for the Managing Consultant/Consulting Director in senior client interactions
  • Actively look for and talk to the client about potential areas for additional support
  • Continually work to build and maintain client relationships beyond current project within an established personal network 
  • Support Managing Consultant/Director in the approach to securing on-sell, pulling together necessary analysis and pitch/proposal material
  • Provide support for new sales on adhoc basis where personal knowledge or relationship brings value and/or to provide learning opportunity

Insight

  • Bring to client work a depth of understanding across the range of FEI methodologies and offerings and how they link together to drive operational and commercial benefit
  • Apply internally and externally an in-depth knowledge of trust operations and the challenges they face
  • Lead on the development of our internal capability in core consulting skills based on a broad skillset and one or more areas of specific strength/depth around analysis, problem solving, communications, project management and client management
  • Contribute to the continuous improvement of FEI offerings and tools based on project experience and feedback, and specifically provide one new developmental piece a year e.g. a new tool or an updated approach
  • Contribution to corporate capability building - deliver training, part of new hire induction

People

  • Ensure that the programme has individuals (FEI or client) with the right skills and competencies for successful delivery, and provide appropriate performance management
  • Lead the team by setting a clear vision, modelling the values and behaviours expected, and providing mentorship and coaching, ensuring the team learn and develop and receive effective engagement feedback
  • Act as Performance Manager for min. 2 Consultants/Jnr Consultants
  • Effective leverage and leadership of network within FEI to support their work and personal development
  • Contribution to the development of our people through involvement in recruitment, training etc.

Skills & Experience

Analysis & Problem Solving

  • Expert client of FEI analytical techniques and BIU output, able to identify what analysis required, commission it and then shape outputs to meet specific client needs and scenarios at any stage of the project lifecycle
  • Experienced in leading large internal and client teams in tackling complex operational challenges, quickly identifying issues, structuring a response and working through to an effective, practical solution, dealing with blockers
  • Excellent knowledge of Microsoft Excel

Project Management

  • Experienced in the use of formal project management disciplines and tools for large multi stream projects
  • Excellent attention to detail with ability to ensure quality of all workstream outputs

Experience of effective change management and driving behavioural change

Communication

  • Able to engage and influence senior clients based on sophisticated oral and written communication skills combined with subject matter knowledge to structure clear, powerful arguments and storylines
  • With minimal oversight able to put together clear and impactful reports and presentations suitable for the senior client on a programme

Team Management

  • Ability to effectively manage a team to deliver under pressure to strict deadlines whilst maintaining team morale and the quality of outputs
  • Role models adaptability and resilience
  • Coaches and develops FEI and client team members to improve their skills and performance

Stakeholder Management

  • Builds strong, trust based advisory relationships with senior clients
  • Able to influence and convey credibility across FEI offerings and articulate the benefits of bringing them to bear in a client setting
  • Manages and maintains an effective network across the sector bringing market insight, hiring opportunity and leads

Commercial

  • Strong understanding of client budgeting and finance position and requirements, understands commercial drivers
  • Effective in management of projects to budget and profitability
  • Recognisable as a healthcare and provider specialist - 3-5 years operational management experience within the health service OR management consultancy within the healthcare sector

 

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