Senior Contracts Performance Manager – Ambulatory Care/Contact Centre Contracts

Working remotely - inside IR35 scope
27 Mar 2021
24 Apr 2021
Finegreen Consultant
Job Type
A large NHS organisation is looking appoint an interim Contracts and Performance Manager for a period of 6 months. Must hold experience within NHS Contracting either provider or commissioning background. Must have experience working on Ambulance Service Contracts 

Main Responsibilities:
  • Responsible for the day to day management and performance of the partner organisations operations in both private and public call centre arenas;
  • Responsible for ensuring that the contract is delivered, in accordance with Standing Orders and Standing Financial Instructions;
  • Providing expertise, advice and guidance as required, in all areas of operations for the partner organisations and in commercial related matters. To ensure compliance with contract law, procurement and general legislation, policy and best practice;
  • Responsible for the development and the coordination of the NPFS quality management programme, including line management of Quality Assurance Analysts;
  • Managing key supplier relationships, such as Partner Call Centre Operations Managers / Directors, to ensure supplier performance against contracted Service Levels and key performance measures;
  • Overseeing contractual obligations under NPFS with the partner organisations ;
  • Ensuring relationships are built and maintained with Call Centre Partner organisations so that commitments to the NPFS are upheld;
  • Providing feedback to the call centres on any changes to process management to ensure a fully trained, informed and developed workforce is maintained;
  • Reviewing and developing operational arrangements with partner organisations in line with identified issues and risks;
  • Identifying opportunities, challenging existing practices and developing innovative contract strategies to challenge working practices and achieve cost efficiencies;
  • Supporting the Forecasting and Capacity Team to ensure all appropriate resources are in place to deliver an effective, efficient and economic service.
  • Working with partner call centre organisations to ensure workforce attendance management is implemented as required.
A successful candidate will have:
  • Extensive experience within NHS Contract Management of multiple and large, high value agreements, whilst maintaining agreed contract standards;
  • Demonstrable experience of performance management of suppliers
  • against complex KPIs;
  • Knowledge of NHS contract terms and commercial legislation, including Service Level Agreements;

For further information on this role please contact Donna Larder on 0161 241 9674 or email

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