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020 3510 0312 jennifer.adger@wilmingtonhealthcare.com

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Senior Contracts Performance Manager – Ambulatory Care/Contact Centre Contracts

Employer
Finegreen
Location
Home-Based
Salary
Working remotely - inside IR35 scope
Closing date
24 Apr 2021

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Sector
Ambulance Trust, GP Federation
Job Type
Contract
Category
Commissioning, Purchasing & Procurement
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Job Details

A large NHS organisation is looking appoint an interim Contracts and Performance Manager for a period of 6 months. Must hold experience within NHS Contracting either provider or commissioning background. Must have experience working on Ambulance Service Contracts 

Main Responsibilities:
  • Responsible for the day to day management and performance of the partner organisations operations in both private and public call centre arenas;
  • Responsible for ensuring that the contract is delivered, in accordance with Standing Orders and Standing Financial Instructions;
  • Providing expertise, advice and guidance as required, in all areas of operations for the partner organisations and in commercial related matters. To ensure compliance with contract law, procurement and general legislation, policy and best practice;
  • Responsible for the development and the coordination of the NPFS quality management programme, including line management of Quality Assurance Analysts;
  • Managing key supplier relationships, such as Partner Call Centre Operations Managers / Directors, to ensure supplier performance against contracted Service Levels and key performance measures;
  • Overseeing contractual obligations under NPFS with the partner organisations ;
  • Ensuring relationships are built and maintained with Call Centre Partner organisations so that commitments to the NPFS are upheld;
  • Providing feedback to the call centres on any changes to process management to ensure a fully trained, informed and developed workforce is maintained;
  • Reviewing and developing operational arrangements with partner organisations in line with identified issues and risks;
  • Identifying opportunities, challenging existing practices and developing innovative contract strategies to challenge working practices and achieve cost efficiencies;
  • Supporting the Forecasting and Capacity Team to ensure all appropriate resources are in place to deliver an effective, efficient and economic service.
  • Working with partner call centre organisations to ensure workforce attendance management is implemented as required.
A successful candidate will have:
  • Extensive experience within NHS Contract Management of multiple and large, high value agreements, whilst maintaining agreed contract standards;
  • Demonstrable experience of performance management of suppliers
  • against complex KPIs;
  • Knowledge of NHS contract terms and commercial legislation, including Service Level Agreements;

For further information on this role please contact Donna Larder on 0161 241 9674 or email donna.larder@finegreen.co.uk

Company

Put simply, we help our clients to recruit the best possible people to lead, manage and direct their organisations. Since launching in 2005 we have become an award winning, market-leading consultancy focusing on both public and private sector Healthcare recruitment. 

Leadership skills have rarely been at such a premium - as organisations across both public and private sectors attempt to improve services and standards at a time of widespread change and unprecedented financial constraints.

Like other leading executive recruiters, Finegreen has developed a pool of talent built up over many years, along with established networks, to ensure that right-match candidates get to hear about relevant positions. Where Finegreen differs from many others, is in its willingness to spend quality time with clients - to gain an in-depth knowledge of roles being filled and their importance to an organisation.

Over the last 17 years in the Healthcare market, Finegreen has developed into a Virgin Fast Track top 100 company - and was voted Recruiter of the Year at the Health Investor Awards, Top small to medium sized business at the Best Business Awards, and featured in Recruiter’s Top 10 Public Sector Recruitment providers.

 

Company info
Website
Telephone
0345 130 4006
Location
Finegreen
 Manchester
Lancashire
M12 6JH
United Kingdom
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