Head of Complaints

Recruiter
Practicus
Location
London, England
Salary
Up to £41.63 per hour
Posted
17 May 2021
Closes
14 Jun 2021
Ref
J17162
Contact
Rajiv Bharadva
Sector
Acute Trust
Job Type
Interim

Practicus are partnering with an NHS organisation who are urgently seeking Interim Band 8b Head of Complaints.

We are seeking a dynamic leader to join the team and who demonstrates the ability to lead the complaints team. An experienced leader who can work well to deadlines and within a constrained timeline, and who can demonstrate the ability to prioritise and delegate work to the team.

Lead on strengthening governance procedures, line managing a small team, and display good leadership skills. Several education programmes, which include compliance and training.

Essential:

You will require an in depth understanding of the rules and guidance around NHS complaints and will be expected to oversee the final Quality Assurance checks of complaints before sign off.

  • START: May
  • DURATION: 3 months
  • INTERVIEWS: May
  • RATE: £41.36ph (Inside IR35)