Business Analyst

London (Greater)
Circa £400pd
09 Jun 2021
07 Jul 2021
Job Type

The project is to Transform my clients Patient Referral centre, the current service handles GP referrals for patients. Its heavily paper based with legacy process with a team of around 50 administrators. They have had all the current state processes documented and now need somebody that can work with the Stakeholders and the digital team to build a plan to transform to a modern multi-channel contact centre environment.  


  • Contact centre transformation (any sector) - Essential
  • Process re-design (any sector) – Essential
  • Experience with Digital contact centres (booking systems, Telephony, patient portals)
  • Able to engage with the stakeholder and current team (This is not a Backoffice type role)
  • NHS referral management – desired but secondary to above skills/experience
  • Ideally candidate could move into a delivery role at the end of this phase but this is not essential.

Please do contact me directly for further information.

Apply for Business Analyst

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from HSJjobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on HSJjobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.