Business Analyst

The project is to Transform my clients Patient Referral centre, the current service handles GP referrals for patients. Its heavily paper based with legacy process with a team of around 50 administrators. They have had all the current state processes documented and now need somebody that can work with the Stakeholders and the digital team to build a plan to transform to a modern multi-channel contact centre environment.  

Experience/skill

• Contact centre transformation (any sector) - Essential
• Process re-design (any sector) – Essential
• Experience with Digital contact centres (booking systems, Telephony, patient portals)
• Able to engage with the stakeholder and current team (This is not a Backoffice type role)
• NHS referral management – desired but secondary to above skills/experience
• Ideally candidate could move into a delivery role at the end of this phase but this is not essential.

Please do contact me directly for further information.