Business Analyst

Location
London (Greater)
Salary
Circa £400pd
Posted
09 Jun 2021
Closes
07 Jul 2021
Job Type
Contract

The project is to Transform my clients Patient Referral centre, the current service handles GP referrals for patients. Its heavily paper based with legacy process with a team of around 50 administrators. They have had all the current state processes documented and now need somebody that can work with the Stakeholders and the digital team to build a plan to transform to a modern multi-channel contact centre environment.  

Experience/skill

  • Contact centre transformation (any sector) - Essential
  • Process re-design (any sector) – Essential
  • Experience with Digital contact centres (booking systems, Telephony, patient portals)
  • Able to engage with the stakeholder and current team (This is not a Backoffice type role)
  • NHS referral management – desired but secondary to above skills/experience
  • Ideally candidate could move into a delivery role at the end of this phase but this is not essential.

Please do contact me directly for further information.

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