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Head of Patient Experience and Engagement

The Finegreen Group
Band 8b
Closing date
22 Aug 2021

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Job Details


An exciting opportunity has arisen with a large NHS Organisation for a Head of Patient Experience and Engagement.

The post will be working in London, on an interim basis for 2-3 months working on a band 8b.

The post holder will deliver effective Patient Experience and engagement initiatives, along with supporting on assurance systems.

Main Responsibilities:
  • Responsible for key work streams that support the delivery of safe, compassion care with positive patient care delivery;
  • Delivering the strategies supporting patient experience priorities to continuously improve our services;
  • Lead on improving FFT response rates and quality of feedback in guidance with the CQC survey;
  • Implement innovative and new ways of working and engaging with patients and the public so that incoming feedback is responded to promptly, effectively, and cohesively so that the Trust is a responsive organisation;
  • Ensure Trust policies are followed and specifically all policies relating to patient experience, contributing to any changes in policy as required within the scope of this role across the Trust;
  • Ensure an effective relationship with the communications team, making full use of feedback received through all channels and aggregating this with relevant teams across the Trust.
The ideal candidate will have:
  • Must have senior experience within the NHS relating to Patient Experience;
  • Experience of working with service users/ engaging the public/ working with individuals;
  • Understanding of the equality and inclusion agenda within the healthcare environment;
  • Analytical skills to enable interpretation and presentation of complex data from surveys, audits and other statistical sources;
  • Preparation and drafting of formal and complex documents.

If you have the above experience and skill set, please send a copy of your CV in the first instance, along with your availability to


Put simply, we help our clients to recruit the best possible people to lead, manage and direct their organisations. Since launching in 2005 we have become an award winning, market-leading consultancy focusing on both public and private sector Healthcare recruitment. 

Leadership skills have rarely been at such a premium - as organisations across both public and private sectors attempt to improve services and standards at a time of widespread change and unprecedented financial constraints.

Like other leading executive recruiters, Finegreen has developed a pool of talent built up over many years, along with established networks, to ensure that right-match candidates get to hear about relevant positions. Where Finegreen differs from many others, is in its willingness to spend quality time with clients - to gain an in-depth knowledge of roles being filled and their importance to an organisation.

During just 12 years in the Healthcare market, Finegreen has developed into a Virgin Fast Track top 100 company - and was voted Recruiter of the Year 2013, 2014 and 2016 at the Health Investor Awards, Top small to medium sized business 2013 -1 2018 at the Best Business Awards, and featured in Recruiter’s Top 10 Public Sector Recruitment providers.


Find Us
0345 130 4006
The Finegreen Group
M12 6JH
United Kingdom
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