NHS 111 Health Advisors

Woodrow Mercer
Hourly rates of pay are dependent on times and days worked.
Closing date
8 Oct 2021
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Job Details

Due to continued growth DHU Health Care are seeking enthusiastic, well-motivated individuals with a passion for caring to join their NHS 111 telephony team.

Would you like to make a real difference to patient care?

As a Health Advisor for the NHS 111 Service, you will be the voice on the end of the phone when the public and health care professionals call. You will receive 6 weeks full time training followed by a further 6 weeks with a mentor in order to help you prepare to make a difference.  Using the NHS Pathways software, you will provide the appropriate response based on the patient’s symptoms/needs. This could be to escalate the patient calls to a Clinical Advisor, dispatch an ambulance in the case of an emergency, book an appointment, or refer onto, or provide, information about other available services.

DHU Health Care CIC offer a number of benefits including:-

  • Competitive Salary
  • Comprehensive training and induction programme
  • Generous holiday entitlement
  • NHS Pension Scheme
  • Private Healthcare - Westfield Health Scheme
  • Advantage of registration with NHS discounts
  • Being part of a supportive & innovative team with scope for progression

At DHU we offer a professional working environment where you can expect continuous support to progress in to a number of roles within the NHS 111 service, giving you long term job security and the opportunity for advancement. You can also enjoy the benefits of loyalty pay progression following 1 year and 2 years’ service post training.

Health Advisors will be required to:-

  • Demonstrate previous experience in a customer service or call centre environment
  • Possess excellent communication skills and telephone manner
  • Work 6/8 bank holidays (shift dependent)
  • Work quickly and accurately under pressure
  • Learn new skills and demonstrate a caring, professional attitude at all times

Hourly rates of pay are dependent on times and days worked. Current rates:-

£10.00 - basic rate

£11.30 – enhanced rate weekday evenings/overnights

£12.50 – enhanced rate weekends (from Friday 6pm to Monday 8am)

If successful, you must be available full time for 6 weeks to complete the required training at Derby or Chesterfield. Training is paid at £9.50 per hour Monday to Friday


DHU have secured a new call centre in Derby marking an ambitious plan for further growth within the DHU 111 service which will be ready to move into in October. Free staff parking and a newly refurbished building. DHU also have a site in Chesterfield. 


If this excellent opportunity sounds exciting to you, the apply here and you will receive a call from one of our dedicated consultants who will talk you through and support you with the application process.


Woodrow Mercer Healthcare have made thousands of placements of skilled, dedicated and expert interim consultants into the NHS.

What makes us different is our commitment to transparent commercials, long term relationships and being the most knowledgeable recruitment team in the market.

Our Healthcare Recruitment Consultants are unmatched in our experience and track record in this market. 

Find Us
0121 720 3955
55 Colmore Row
United Kingdom
B3 2AA
United Kingdom

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