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Governance, Complaints & PALS Lead

The Finegreen Group
South West England
Band 8b
Closing date
1 Nov 2021

View more

Acute Trust
up to £150 per day
Job Type
Governance & Risk Management, Manager
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Job Details

A large healthcare organisation is looking to appoint a Governance, Complaints & PALS Lead on an interim basis for 3 months initially.

The post will be working in the Southwest with 2 days per week remote working. The post will be working inside IR35 (working through an umbrella solutions).

The post holder will require co-ordinating a small team of staff at Weston which covers complaints, PALS and the bereavement office.

Main Responsibilities:
  • Management of effectively ensuring timely and comprehensive investigations of complaints and incidents;
  • Manage all incidents, ensuring precise, correct, complete and recorded on the incident information database promptly and accurately;
  • The post holder must have excellent letter writing skills and be able to communicate effectively;
  • Maintain a confidential approach to all issues, handling them with appropriate sensitivity and
  • professionalism.
A successful candidate will have:
  • Must have experience within the NHS / Healthcare Service Provider;
  • Significant knowledge of methods, systems and processes for obtaining service user feedback and complaints;
  • The post holder must have extensive experience and be able to hit the ground running;
  • Able to manage and support a small team.
If you are interested within the role and have the above experience, please send a copy of your CV in the first instance to


Put simply, we help our clients to recruit the best possible people to lead, manage and direct their organisations. Since launching in 2005 we have become an award winning, market-leading consultancy focusing on both public and private sector Healthcare recruitment. 

Leadership skills have rarely been at such a premium - as organisations across both public and private sectors attempt to improve services and standards at a time of widespread change and unprecedented financial constraints.

Like other leading executive recruiters, Finegreen has developed a pool of talent built up over many years, along with established networks, to ensure that right-match candidates get to hear about relevant positions. Where Finegreen differs from many others, is in its willingness to spend quality time with clients - to gain an in-depth knowledge of roles being filled and their importance to an organisation.

During just 12 years in the Healthcare market, Finegreen has developed into a Virgin Fast Track top 100 company - and was voted Recruiter of the Year 2013, 2014 and 2016 at the Health Investor Awards, Top small to medium sized business 2013 -1 2018 at the Best Business Awards, and featured in Recruiter’s Top 10 Public Sector Recruitment providers.


Find Us
0345 130 4006
The Finegreen Group
M12 6JH
United Kingdom
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