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Associate Director of Patient Experience

The Finegreen Group
South East England
Band 8D
Closing date
15 Nov 2021

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Acute Trust
up to £150 per day
Job Type
Governance & Risk Management, Manager
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Job Details

A large healthcare organisation is looking to appoint an Associate Director of Patient Experience on an interim basis for 3 months.

The post will be working in the South East Coast on a band 8D inside IR35 (through an umbrella solution).

This is a full-time post with an expectation to work on-site with potential for some remote working.

The post holder will lead the Patient Experience function, providing specialist expertise on all aspects of patient experience including leading on the development and implementation of a Patient Experience Strategy.

Main Responsibilities:
  • Responsible for the development of the organisation’s approach to measuring and improving the experience of service users and carers, ensuring that the right conditions are created to enhance the quality-of-service user and carer engagement;
  • Lead on thinking and formulate strategy to shift the ethos, clinical practice, professional behaviours and ultimately the nature of every patient experience;
  • Lead on service delivery and decision-making affecting their care and lives, and thereby ensuring better outcomes than are currently achieved;
  • The post holder will provide senior leadership and management of the Patient Experience Team, including Complaints and the Patient Advisory Liaison Team;
  • Act as a source of professional advice and expertise, developing and acting upon specialist knowledge on current trends in patient experience, service user involvement, quality improvement and organisational learning systems, keeping abreast of relevant legislation, policy changes;
  • Manage and actively promote the relationships with key stakeholders.
A successful candidate will have:
  • Masters level degree or substantial equivalent experience;
  • Extensive experience in leading improvements in patient experience within the NHS;
  • Knowledge of legislation relating to public and patient involvement and engagement;
  • Politically adept with an astute grasp of relevant issues displaying a clear high-level understanding of both national and local agenda and how these can be translated into patient experience and involvement processes;
  • Experience of effective partnership working with internal and external Stakeholders;
  • Proven experience of developing and implementing quality strategies that deliver tangible benefits.
If you are interested within the role and have the above experience, please send a copy of your CV in the first instance to


Put simply, we help our clients to recruit the best possible people to lead, manage and direct their organisations. Since launching in 2005 we have become an award winning, market-leading consultancy focusing on both public and private sector Healthcare recruitment. 

Leadership skills have rarely been at such a premium - as organisations across both public and private sectors attempt to improve services and standards at a time of widespread change and unprecedented financial constraints.

Like other leading executive recruiters, Finegreen has developed a pool of talent built up over many years, along with established networks, to ensure that right-match candidates get to hear about relevant positions. Where Finegreen differs from many others, is in its willingness to spend quality time with clients - to gain an in-depth knowledge of roles being filled and their importance to an organisation.

During just 12 years in the Healthcare market, Finegreen has developed into a Virgin Fast Track top 100 company - and was voted Recruiter of the Year 2013, 2014 and 2016 at the Health Investor Awards, Top small to medium sized business 2013 -1 2018 at the Best Business Awards, and featured in Recruiter’s Top 10 Public Sector Recruitment providers.


Find Us
0345 130 4006
The Finegreen Group
M12 6JH
United Kingdom
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