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SI / Complaints Investigator

Baltimore Consulting Group
North West England
£27 - £32 per hour
Closing date
17 Jan 2022

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Job Details

Serious Incidents/Complaints Investigator

3 Month assignment starting the beginning of January 2022

Band 7 between £27.00- £32.00 per hour (inside IR35)- Rate negotiable based on experience

Full time (remote working available apart from time on site for induction)

Skype / Online interviews due to take place ASAP.

Baltimore Consulting are partnering with a large Acute NHS Trust in the North of England who are currently looking for an experienced Investigator to support the delivery of their Complaints/SI responses within Mental Health services. This is a great opportunity to lead and coordinate investigations and providing a quality, comprehensive, unbiased report within the allocated timescales.

Your duties as Serious Incidents/Complaints Investigator:

  • Undertaking Serious Incident and Complaints investigations as per NHS Frameworks and regulations
  • Providing robust analysis and documentation of findings e.g. policy, protocol, training records etc, to use the data collected to complete a comprehensive report, using a systems based approach
  • Ensuring the investigation is conducted with consideration of Consent, Confidentiality, Data protection, Safeguarding
  • Meeting with service user/family/carer in line with the Being Open policy, signposting to other services as appropriate, including them as part of the investigation process
  • Working with clinical and operational colleagues

Experience needed as the Serious Incidents/Complaints Investigator:

  • Experience of conducting complex investigations
  • Ability to analyse highly complex information and provide accessible reports
  • Ability to manage challenging situations, difficult conversations and distressing information with integrity, sensitivity and professionalism – with both service users, families and staff at all levels
  • Positive approach to learning from serious incidents and complaints and support a philosophy of continuous improvement
  • Clinical experience/qualification (preferable but not essential)
  • Available references for most recent 2 year's roles.

If you’re interested in discussing this opportunity in more detail or know someone who this may be of interest to, please contact me on 0117 3137110 or apply today.


Baltimore Consulting Group is a specialist Senior Appointments Recruitment Consultancy. We provide high level, strategic recruiting solutions within the public & private sector. Core Markets include Local Government and NHS. Via our registration process, we pride ourselves on gaining a clear understanding of our candidates’ requirements and skills. Our consultative approach enables us to match exceptional talent to our client’s requirements on a permanent and interim basis.

Our core service offerings include:

• Putting our clients and candidates first at all times. We build our business and brand reputation by delivering high quality consistent service across both permanent and interim recruitment assignments.

•  All of our consultants are highly experienced in recruitment, and offer many years of in-depth sector knowledge whether it be in challenging recruitment assignments, organisational change, or personal career development advice.

• We work in core specialist markets and will add value to your search process by truly understanding the key drivers in your organisation.

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