Band 7 Complaints Manager

Woodrow Mercer
£250 - £260 per day
Closing date
31 May 2022
Phone number
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Job Details

Interim Band 7 Clinical Governance Lead

1/2 day onsite – £250 - £260 per day


Woodrow Mercer has been approached by a Southwest based NHS Acute Trust to source an interim Band 7 Complaints Manager with leading and facilitating the implementation of the trust’s directorate governance agenda and dealing with a growing backlog of complaints

This role is a full-time position which will include some days on-site with the remaining working from home. Happy to discuss any current notice periods.


Job Description

• Develop and agree an annual work plan including objectives, targets and timescales for the complaints department

• Set objectives and review performance of complaints/PALS Officers

• To be responsible for more complex complaints and support

• Maintain and develop the trust's central database of complaints

• To provide an identifiable, accessible service to assist and support patients and carers with queries and or concerns

• To ensure data recorded on Datix is accurate, complete and consistent

• Design and produce reports for board and committee papers and divisions

• Update, design and deliver training on complaints handling for front line staff

The postholder will also be responsible for the line management of the Band 5 Complaints officer


Required Skills / Experience:

  • Experience as a Complaints Manager for at least 1 year
  • Worked to clear complaints backlogs
  • Can travel 2/3 days a week to the trust


Desirable Skills / Experience:

  • 3 years’ experience in Complaints Management
  • Experience with line management
  • Recent and relevant experience working within the NHS or a private healthcare background



If you would like to apply and have a confidential conversation about this position, then please don’t hesitate to contact Jack Green at and attach your CV, alternatively you can contact on 07946 749072.



Woodrow Mercer Healthcare have made thousands of placements of skilled, dedicated and expert interim consultants into the NHS.

What makes us different is our commitment to transparent commercials, long term relationships and being the most knowledgeable recruitment team in the market.

Our Healthcare Recruitment Consultants are unmatched in our experience and track record in this market. 

Find Us
0121 720 3955
55 Colmore Row
United Kingdom
B3 2AA
United Kingdom

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