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Operations Delivery Manager

London Medical Associates
London (Greater)
Closing date
21 Aug 2022
Phone number

Job Details

Would you love to join a successful and growing organisation where you’ll have a significant positive impact on service performance and the health of our community?

As our new Operational Manager, you will inspire the highest standard of care for our patients.

Our clinical and clerical staff will look to you for support with direction and solutions to operational challenges.  Reporting to the Business Manager, you will coach and inspire your team of eight to ten clerical and reception staff to support their careers and continuously improve our service.

You will be joining at an exciting time for our business as we move to new premises and develop our Integrated Care Centre, allowing you the opportunity to help shape the future of our practice.   

What else do you need to know?

We care about a great job well done.  We’re open to discussing different ways of making work, work for you.  However, this isn’t a remote opportunity; you must be hands-on and visible at our West London site.

Who are you?

You’re an experienced operational manager who thrives in a varied and challenging role.  You’ll love building relationships, and you can demonstrate your ability to deal with the day-to-day running of a team and busy facility. 

You‘ll have plenty of people management experience, ideally (not essential) in primary care or a related setting.  If you’ve overseen a slightly smaller operation and are ready to take your knowledge to the next level, we’re open to discussing this with you.   

We also imagine you’re self-motivated, enjoy working autonomously and feel confident making appropriate on-the-spot decisions decisively.  Suppose, on top of this, you love problem-solving, are a natural collaborator, and you’re excited to facilitate innovative services that demonstrate tangible benefits to general practice; you’ll be an excellent fit for our team. 



The London Medical Associates West London GP Federation (LMA) supports primary care in West London, delivering a range of services on behalf of the practices, covering the Royal Boroughs of Kensington and Chelsea and the Paddington and Queens Park areas of Westminster.

Our teams work with our Board, the Clinical Directors of our 5 PCNs, and local partners and patients to support and develop local, place-based initiatives to transform and integrate local services to improve the health and wellbeing of the local population.

“The LMA, in collaboration with West London primary care, aims for local people to stay physically and mentally well as long as possible and to improve the quality of their lives.” 

The London Medical Associates (LMA) supports local practices by providing primary care services at scale across West London. Our teams’ partner with local GPs, practice staff and other NHS and social care staff to ensure our appointments are accessible, expertly delivered and sensitively delivered for our residents.

In late 2020 the London Medical Associates (LMA) opened our first COVID Vaccination service for the residents of West London and beyond on behalf of our local practices. The aim is to make vaccination a locally accessible, quick and safe process for our residents. In addition, we also provide face to face primary care services for possible COVID patients.

We are also providing Additional Roles (ARRS), such as Clinical Pharmacists, to our member practices and empowering research collaboration through our work with the National Institute for Health Research.

Find Us
2b Hogarth Road
Greater London

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