Woodrow Mercer Healthcare Recruitment are currently recruiting for an interim Complaints manager to work for a south coast-based NHS Trust to support the Patient experience team. This role is a full-time position which offers Hybrid working and comes under a Band 8a. You will be responsible for reporting into the Head of patient experience.
The role is a 4 - 6-month Contract starting ASAP.
We are seeking individuals who has proven experience of working in an NHS or private healthcare complaint’s function and is looking for an opportunity to further develop their skills.
Contract: 4-6 months
- As a Complaints manager, the post holder will work as part of a dynamic team in delivering an effective service. A Complaints manager will manage a caseload of complaints from the point of receipt to resolution. Ensure the administrative processes and the support of relatives and/or next of kin in the period immediately after the death of a patient in the hospital are carried out effectively and compassionately without any delay. The post holder may be required to attend face to face meetings on and off site with patients, complainants and providers in order to accommodate resolution. Ability to Quality Assure draft response Helping to reduce the number of breached complaints and aiding them back to current time target and target number. Previous experience with Triage complaints and possess the ability to coordinate complaints to the necessary process.
Desired but not required:
- Experience using Datix or DCIQ
If this sounds like the next step or opportunity for your career, please reach out to me via firstname.lastname@example.org or 07852749278