Head of Operations - Maternity Cover

Would you love to work for a central London organisation committed to collaboration and innovation across the NHS and fostering its people's professional development?

London Medical Associates West London GP Federation works with general practice and other healthcare providers in West London to deliver high-quality clinical services to patients.  We aim to improve care for patients by working collaboratively across primary care and our partners as part of the Place-Based Partnership. The West London GP Fed team also works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We are ‘of the NHS’ but independent, innovative and transformational.

General capacity across primary care is being expanded rapidly. The LMA West London GP Federation is determined to develop an attractive workplace that provides rewarding roles and opportunities to grow to attract and retain great staff that, in turn, provides the highest quality care.

“It has provided an environment where ideas can be shared freely. I have been fortunate to work with a great team from various backgrounds, integral in-service delivery and provision.” – Dr Amit Patel: Clinical Lead for Urgent Integrated Care

JOB SUMMARY

As a vital member of the Federations’ Senior Management Team, the post holder will be primarily responsible for the day-to-day management of the Federations’ Operational services.  The Head of Operations sets the standard and is accountable for ensuring the successful daily delivery of the Operational Services within The Federation.  Using a continuous improvement approach, they will provide practical, high-quality, safe patient care that meets the needs of patients and can be met within the allocated budget. 

The post holder is responsible for the operational management, performance and planning of Federation services, ensuring that crucial quality, service deliverables and financial objectives are met. They will provide support and guidance to Service Operations and Associate Service Managers, being a point of contact for service issues and escalating appropriately.

The Head of Operations is responsible for the safe delivery of services with maximum efficiency, promoting service improvement and best clinical pathways and ensuring that regulatory targets and compliance against quality, risk and governance standards are met. 

The Head of Operations is key in supporting the Federation as a key player in providing high-quality health services in West London and helping strengthen its collaborative partnership working. They will represent the Federation in all settings as a professional and patient-focused organisation building positive relationships at all levels.