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Chief Transformation Officer

Norfolk and Suffolk NHS Foundation Trust
Closing date
11 Mar 2024

Norfolk and Suffolk NHS Foundation Trust                                          

Chief Transformation Officer



“Improving Together for Mental Health”


About us

Norfolk and Suffolk NHS Foundation Trust (NSFT) provides mental health and learning disability care for people across Norfolk and Suffolk. We are dedicated to providing high quality care with compassion, delivering many of the NHS services that are provided outside of hospital and in the community. We have clinical teams providing services in inpatient, community and primary care settings. Our teams currently work in geographic care groups with dedicated local clinical leadership teams. We support a population of just over 1.6 million people and have a dedicated workforce of over 5,000 staff. Our biggest bases are at Hellesdon Hospital, Norwich, Wedgwood House, Bury St Edmunds and Woodlands Unit in Ipswich but our staff are based in more than 50 locations.

We believe in ‘working together for better mental health’. We’re working closely with health and care partners and voluntary sector organisations to transform mental health care to ensure the people of Norfolk and Suffolk get help and support in the right place for them, when they need it, to stay mentally and emotionally well.

As an organisation NSFT has for many years struggled to provide the quality of care that we would wish to provide, and our service users and carers deserve. This is despite the extraordinary efforts of our hard working, committed and professional staff.  The CQC’s most recent inspection report published in February 2023 has improved our overall rating from Inadequate to Requires Improvement whilst our staff continue to be rated Good for Caring overall. We know that we are at an early stage of our improvement journey and that whilst this is an indication we are able to change and improve our services, we still have a very long way to go. We rightly remain under significant scrutiny and are working hard to address recent deficiencies identified in the way in which we report and record patient deaths.

The Opportunity

We are looking for an exceptional leader to join us as our Chief Transformation Officer. This is a newly created role and you will be responsible for overseeing the clinical transformation and quality improvement programmes that will deliver our priorities. You will support the Trust to develop a continuous learning culture, bringing significant improvement expertise and a track record      of delivering complex and sustainable clinical, productivity and efficiency programmes. You will work closely with both internal and external stakeholders to build strong relationships through positive engagement and drive the Trust’s development as an integral member of the Executive team.

As a key member of the Trust Board, you will have shared responsibility for performance, quality, workforce, finance and implementation of regional and national priorities. We are looking for an experienced leader with a track record of change and transformation from the NHS or wider health and social care, who has a passion for our work and a track record of achievement in influencing colleagues and partners. The heart of our transformation is within the improvement of our clinical care and you might be a senior clinician, but you must have an understanding of how to work with clinicians and those providing care to encourage collaboration, change and improvement.

An inspirational and compassionate leader you will work across the executive leadership team and wider system leadership structures in developing plans, building capabilities and delivering improvements. You will champion transformation throughout NSFT developing and delivering business change strategy and ensuring that the cumulative impact of change is managed positively. Adept at partnership working you will develop strong relationships across our region so that initiatives are always developed in co-production with the wider healthcare system and based on lessons learned. Most importantly, you will lead an approach that has service user/carer focus at the heart of our business decisions and build patient, public and stakeholder trust and confidence in the quality and sustainability of care provided.

We are committed to equality of opportunity for all. We know that the best Boards are those that reflect the communities they serve, and therefore we would particularly welcome applications from those who are under-represented at Board level in the NHS.

For more information, please click on Apply.

For a confidential discussion please contact: Julia St Clare: or Melanie Shearer:

Closing Date 11th March 2024

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