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Service Desk Manager

Kettering General Hospital
Kettering, Northamptonshire
£43,742 - £50,056 per annum
Closing date
2 Jul 2024

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In July 2021 we formed the University Hospitals of Northamptonshire NHS Group, bringing together the constituent organisations of Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. We have agreed an ambitious Group Strategy ‘Dedicated to Excellence’ which sets out our strategic ambitions and priorities for the next five years and we have also launched our Group Digital Strategy, which sets out our ambitions to become the most digital hospital in England.

Across our Digital portfolio we are working to the following principles:

  • Putting users’ needs first
  • Designing for simplicity
  • Working in an agile way
  • Doing things once across the Group
  • Communicating and engaging throughout

All members of the Digital portfolio will strive towards “Applying the culture, processes, business models & technologies of the internet era to respond to people’s raised expectations” [Tom Loosemore’s definition of Digital].

The Service Desk Manager is responsible for the operation and delivery of the digital support services function.

The post holder will contribute to Service Delivery policies and processes based on the IT Infrastructure Library (ITIL) framework.

The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group.

Please be aware the vacancy may be closed early if receive lots of applications. 

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